Once an order is marked as delivered by the shipping carrier, it is considered successfully delivered. We are not responsible for lost or stolen packages after delivery. If you have not received your package despite the delivered status, please check with neighbors, building security, or the local post office. Customers are responsible for providing the correct shipping address at checkout, and we cannot refund or replace orders shipped to incorrect addresses. If your package arrives damaged, please contact us within 2 days with photos for assistance. For any issues, reach out to admin@lonesole.in.